Billing Options

Standard Billing

GVEA offers standard billing for all members. Under standard billing procedures, an account is billed based on the prior month’s usage.

RollingAverageBillingIn addition, GVEA offers the following billing options for residential members. These plans help level out monthly electric bills, taking away the surprise factor.

There are certain eligibility requirements. Contact our Member Services department if you have questions - 907-452-1151 or This email address is being protected from spambots. You need JavaScript enabled to view it. .


Payment Options

For your convenience, GVEA offers several ways to pay your bill.


1) GV E-Bill

With GV E-Bill, you can pay your electric bill online 24-hours a day. Payments made prior to 11:30am (AKST) on days GVEA is open for business will be posted to your account that afternoon. Payments made after 11:30am (AKST) will be posted to your account the next business day.

  • View and/or print your electric bill online

  • View your useage history online

  • View your payment history online

  • Find prior year tax totals online

Recent enhancements to the GV E-Bill system now allows you to make a one-time payment from your checking, savings, VISA, MasterCard, Discover, American Express or debit card.


2) Other Auto Pay Options

GVEA makes it easy to pay with Auto Pay.

  • You will still receive a monthly statement.

  • You'll never have to write or mail another check or miss another payment while out of town.

  • Your payment will be automatically drafted 11 to 14 days following the billing date.

Choose from two options:


3) Night Drop Boxes

  • Night drop boxes are available on our Member Services buildings in Fairbanks, Delta and Nenana.

  • Payments dropped in box will be collected and processed at 4 p.m. each business day.

  • All payments, including delinquent payments, made after 4 p.m. may not be processed until the next business day.


  • Note:  Delinquent account payments deposited after 4 p.m. will not prevent shut off notices already scheduled for delivery.


4) Postage-paid Envelope

For your convenience, Golden Valley provides a postage-paid envelope with each billing statement.


5) In Person

Our lobbies are open from 8 a.m. to 5 p.m. Monday through Friday (except holidays). Our Member Services Representatives are happy to assist you with your payment. 



6) After Hours

You're welcome to send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.  anytime.  Additionally, you can call 907-452-1151 and leave a voice message; clearly state your name and contact information, and a Member Services Representative will return your call the next business day. No standing in line or waiting on hold needed.


Deposits and Fees

We recognize most of our customers pay their bills on time; therefore, we do not require an account deposit if the following criteria are met:

  • A letter from the utilitiy which last provided comparable service, stating the member had a good payment history.
  • Returning members who have established a good payment history with the Association.
  • The member does not have an impaired credit rating. 
    • Note:  For those members who have not had service with GVEA previously or within the last two years, the Association will request the member's permission to run a soft credit check.

If you do not meet this criteria, an account deposit will be required. The amount of the required deposit will be determined by your credit score and the service location. However, the maximum deposit will not exceed twice the average monthly bill at that location or two times the average bill for that class of service, whichever is applicable. Also, if your account becomes delinquent (40 days past the bill date), you may be required to post a deposit. Failure to pay a deposit when required could result in disconnection of service.

The account deposit is refundable. Your deposit, plus any accrued interest, will appear as a credit on your bill after you establish a good payment history or terminate electric service.


What is Good Payment History?

Good payment history is established after 12 consecutive months of service with no more than two past due payments. One delinquency is allowed, but it may not occur during the most recent six months. The service must have been provided in the past two years. The account must also be current at the time it is reviewed for good-payment status, and any other accounts in the same name must also have a good payment history. Once you have a good payment history, your account deposit will appear as a credit on your bill with interest.



Fees are implemented to cover the costs of providing service and are not refunded to the member.



Updating Payment Info

creditcardsIt's important to keep your payment information up-to-date.

Here are some reasons you may need to update your payment information:

  • Received a new credit card in the mail
  • Credit card was compromised
  • New bank account
  • New credit card billing information

To update your payment information, you can:

  • Call our Cash & Capital Credits Dept at 907-452-1151
  • Fill out a new auto pay application:
  • Use the form on the back of your bill
  • If you are enrolled in the GV E-Bill system, simply sign in and update your billing information online


Charges and Fees

The following list represents some of the most common fees and charges, which have been approved by the Regulatory Commission of Alaska (RCA) and became effective May 1, 2007. Please contact any of GVEA's offices for a complete listing.


  • Scheduled (all zones):  $20

Zone 1

  • Same Day (prior to 3:30pm):  $45
  • Same Day (after 3:30pm):  $160

       Please contact our Member Services Dept. for a quote, as each location may vary.


  • Scheduled (all zones): $51

Zone 1:

  • Same Day (prior to 3:30pm):  $91
  • Same Day (after 3:30pm):  $284

       Please contact our Member Services Dept. for a quote, as each location may vary.


  • Zone 1:  All areas within 25 miles from any GVEA Member Services office.
    • Service is scheduled for the next business day, provided the order was received by 5:00pm the previous business day. 
  • Zone 2:  Locations that are 25 to 50 miles from any GVEA Member Services office.
    • Service is scheduled for Mondays and Thursdays, provided the order is recieved by 5:00pm the previous business day.
  • Zone 3:  Any location that's more than 50 miles from any GVEA Member Services office.
    • Service is scheduled within five (5) business days that an order is received.


  • First Notice:  $5
  • Second Notice:  $32

LATE PAYMENT FEE - Residential and small general service (GS1)

  • Greater of $2 or 10.5% per annum


  • Check:  $28
  • Debit / Credit Card:  $5