For your convenience, GVEA offers several ways to pay your bill.
1) GV E-Bill
- Pay your bill online
- View your electronic bill online or by email
- View your useage history online
- View your payment history online
With GV E-Bill, you can pay your electric bill online in a matter of minutes 24-hours a day.
2) Other Auto Pay Options
GVEA makes it easy to pay with Auto Pay. Choose from two options: automatic payment from your credit card or your debit card. You still receive a monthly statement. You'll never have to write or mail another check or miss another payment while out of town. Download an application today.
3) Night Drop Boxes
Night drop boxes are available on our Member Services buildings in Fairbanks, Delta and Nenana.
Payments in box will be picked up at 4 p.m. each business day. All payments, including delinquent payments, made after 4 p.m. may not be posted until the next working day. DO NOT DEPOSIT CASH. Please note: Delinquent account payments deposited after 4 p.m. will not prevent shut off notices already scheduled.
4) Drive-up Drop Box
A drive-up drop box is located in our Fairbanks parking lot.Payments in box will be picked up at 4 p.m. each business day. All payments, including delinquent payments, made after 4 p.m. may not be posted until the next working day. DO NOT DEPOSIT CASH. Please note: Delinquent account payments deposited after 4 p.m. will not prevent shut off notices already scheduled.
5) Postage-paid Envelope
For your convenience, Golden Valley provides a postage-paid envelope with each billing statement.
6) In Person
Our member services lobbies are open from 8 a.m. to 5 p.m. Monday through Friday (except holidays). Our Member Services Representatives are happy to assist you with your payment.
It's important to keep your payment information up-to-date.
Here are some reasons you may need to update your payment information:
- Received a new credit card in the mail
- Credit card compromised
- New bank account
- New credit card billing information
To update your payment information, call our cash and capital credits department at 452-1151, fill out a new auto pay application, use the form on the back of your bill or, if you are enrolled in E-Bill, simply sign in and update your billing information online.
We recognize most of our customers pay their bills on time; therefore, we do not require an account deposit if the following criteria are met:
- The account is residential;
- The member provides a positive picture ID and social security number;
- and the member does not have an impaired credit rating.
If you do not meet the above criteria, an account deposit is required. Also, if your account becomes delinquent (40 days past due), you may be required to post a deposit. The maximum deposit will equal twice the average monthly bill at that location or two times the average bill for that class of service. Failure to pay a deposit when required could result in disconnection of service.
The account deposit is refundable. Your deposit, plus any accrued interest, will appear as a credit on your bill after you establish A-1 credit or terminate electric service.
What is A-1 Credit?
A-1 credit is established after 12 consecutive months of service with no more than two past due payments. One delinquency is allowed, but it may not occur during the most recent six months. The account must also be current at the time it is reviewed for A-1 status, and any other accounts in the same name must also have an A-1 rating. Once you have A-1 credit, your account deposit will appear as a credit on your bill with interest.
Members with A-1 credit may transfer or connect additional accounts by telephone.
Fees
Connect, record, late, collection, reconnection and non-negotiable check and credit charges are implemented to cover the costs of providing the service. These fees are not refunded to the member.
