How do I avoid being scammed by another party when being asked about MyGVEA and my new account number?
How current is the account information in the app or website?
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our Employee, please report it to us
How can I view my energy use?
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Can I manage and make payments on multiple accounts with MyGVEA?
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- Select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
Do I have to use MyGVEA to pay my bill?
Yes. MyGVEA shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
No. You can take advantage of all the features of MyGVEA or you can continue to pay your bill as you currently do.
Visit [url] to view all payment options.