Get Help With Your Energy Bills

by | Nov 23, 2020 | Connect/Disconnect, Coronavirus/COVID-19, Member Services | 0 comments

On November 16, the governor’s bill protecting Alaskans who have been financially impacted by COVID-19 expired and GVEA resumed normal fees and disconnection procedures for members in past due/delinquent status. At this time, GVEA members struggling to keep up with payments still have several resources available to prevent disconnection.

First, if you are directly impacted by COVID-19, you must complete two forms: 1) Sworn Statement of Financial Hardship Due to COVID19 Public Health Disaster Emergency and 2) Residential Electric Member Deferred Payment Agreement Based on Financial Hardship Due to COVID-19 Public Health Disaster Emergency. For more information click here.

Next, talk to us. Often GVEA can work out a payment agreement to spread overdue payments over a few months. That might be all you need to get back on track.

If your financial situation is more complicated, you may want to seek financial assistance. The State of Alaska’s Heating Assistance Program (HAP) opened back up October 1, 2020, and GVEA encourages its members who are eligible to apply. We distribute applications as a resource for members to utilize, however, we do not accept completed applications, turn them in to the State of Alaska, or follow up on their approval or outcome.

Am I eligible for HAP?

HAP assists households with income at or below 150% of the federal poverty income guidelines, who have a minimum of $200 in out-of-pocket heating costs per year and meet all other eligibility criteria. Example of the current income guidelines:

The benefit is a one-time payment applied directly to the member’s electric account.

How do I apply?

If you would like to apply for HAP assistance, you should complete an application form found here, provide all required documentation, and send it to the Department of Health & Social Services Public Assistance Office.

How do I check the status of my application?

To check the status of your application or find out your grant amount, you may contact the 24-hour hotline at 1-800-470-3058 or 1-888-804-6330. More information can be found here.

As always, GVEA remains committed to its members. Disconnection is the last thing we want to happen. Go to our website and explore your options or give us a call.


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Meadow Bailey


Ashley Bradish


Grace Wilson


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