Golden Valley Electric Association has implemented a new member management system!
The new system makes it easier for members to access and update their account information and allows GVEA to be even more responsive to member needs. We will continue to share more about what changes members may experience in all the normal places like Facebook, Ruralite magazine, our website and bill inserts, but for now please read on to learn more.
What is MyGVEA & What's in it For You?
You may have heard about MyGVEA, our innovative tool for account management, but what does it do for you? MyGVEA can help you take control of your account like never before.
MyGVEA has several features that makes managing your account easier. Whether through the web, your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your electric usage, report an issue or start an inquiry and get the latest news from Golden Valley Electric.
As soon as you log in, you can view your current invoice, billing history and make a payment.
The first time you make a payment you will have the option to securely store your payment information for future transactions; making the next time you need to login and make a payment, even easier.
You’ll also be able to see important notices with MyGVEA. You can select how you want to be notified about your bill, including email and text messaging.
Reporting an outage or a service issue is a snap with the MyGVEA mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us with any questions you may have.
Important Information for You
Visit our MyGVEA page. You’ll find important links and instructions on how to register and manage your new online account through the web portal or mobile app.
A number of our billing cycles are shifting and that means your account may be impacted beginning in January. If you have already received this month’s bill, please ensure that you have reviewed the due date in the event your billing cycle has changed.
All members need to register their accounts in order to use the new online system.
What Do You Need to Register for MyGVEA?
You will need an email address and your account number. Your account number will remain the same, you can find it on your bill or call GVEA at (907) 452-1151 or email us. If you previously used GVEA’s Member Portal, please use the same primary email address to register.
Success Checklist
Now that MyGVEA is here, you will be able to manage your account like never before! View and pay bills anywhere at any time. Manage your account settings and communicate with us when you have a question. Here is a handy checklist to help you take full advantage of what MyGVEA has to offer you from day 1.
What you will need for Registration:
- An email address (if you previously used GVEA’s eBill, please use the same primary email address.)
- Your account number. Your account number will remain the same and can be found on your latest bill.
Register your account in MyGVEA:
First you will need to register your account in our new MyGVEA system.
- Mobile App: Click the “Don’t have an account? Register now” link on the app’s login page.
- Web: Visit the MyGVEA support page and click on the “Register” button.
Download the MyGVEA App:
Follow these instructions if you would like to use MyGVEA on your mobile device.
- Open up the Apple or Google Play app store (depending on your device).
- Search for “Golden Valley Electric Association” in the app store and install the app on your device.
- You can find instructions on our MyGVEA support site.
Auto Pay re-registration (if currently enrolled):
If you currently use our Auto Pay program with a debit/credit card or bank draft, you will need to re-enroll.
- Web: Click on the “Billing & Payments” link.
- App: Click on the “Bill & Pay” button.
- Click on the “Auto Pay Program” link.
- If you use your bank’s payment service to schedule payments, you will need to verify your GVEA account number to ensure payments are routed properly.
Set up Notifications:
If you would like an additional person on your account to receive notifications from MyGVEA, or if the primary account holder would like to adjust notification settings for email or SMS text messaging, follow these instructions:
- Under the Notifications menu, click “Manage Contacts” to add email and/or text numbers.
- Enter verification code to activate.
- Click on “Manage Notifications” to set up which email and/or SMS alerts you’d like to receive using the contact info you entered.
Consider trying Paperless Billing:
Save time and get your bills instantly through MyGVEA.
- You can activate paperless billing during your account registration.
- Mobile App: Select “More” then “Settings” then “Paperless Billing” to adjust your paperless billing settings.
- Web: Under the “My Profile” menu, click on “Update my Paperless Settings” sub-menu.
Note: if you are currently signed up for paperless statements, you will continue to receive them at the primary email address listed on your eBill account. Re-registration of your account is still necessary, should you choose to utilize the new web and/or mobile app.
Attention: Auto Pay Members!
If you have not already done so, you must re-register for Auto Pay in our new MyGVEA payment system!
Auto Pay Re-Registration
If you were previously signed up for Auto Pay, you will need to re-register for Auto Pay in our new system.
Web & Mobile Instructions
There are instructions on how to register your account and re-activate your Auto Pay settings on our MyGVEA support page.
Need Assistance? We Are Here to Help!
If you have any questions or issues with the registration process, you can contact us by emailing us or calling (907) 452-1151. Please be aware that there may be longer than usual hold times during this transition. We recommend visiting GVEA’s Facebook or the MyGVEA support page to answer your questions before calling for assistance. We will also have instructions, announcements, and answers to frequently asked questions on the MyGVEA support page.