News

GVEA Will Be Closing Lobbies

In light of the rising number of Coronavirus (COVID-19) cases in the Interior and Governor Dunleavy’s recent emergency alert, GVEA will be temporarily closing its lobbies to the public beginning on Monday, November 16, until further notice. We are once again taking this precautionary measure for the safety of our employees, members and the communities we serve. Although the lobbies will be closed, GVEA’s Member Service Representatives will still be available during normal business hours to answer member inquiries at (907) 452-1151 or 1-800-770-4832 (toll-free).

Additionally, GVEA is urging members who are experiencing financial hardships caused by COVID-19 to contact our Member Services Section to address any concerns (ms@gvea.com or 452-1151, select Option 2).

GVEA encourages its members to use GVEA’s “My Account” member portal platform at gvea.com to pay bills, manage their accounts and track usage. A list of payment options is available by clicking here. GVEA has payment kiosks in Fairbanks, Delta Junction, Nenana and Healy. Access to the Fairbanks kiosk is available from 6am to 9pm seven days a week. The Delta Junction kiosk remains accessible 24/7. Three Bears Alaska is home to the Healy kiosk and can be accessed during their normal business hours. In Nenana, the kiosk can be accessed inside Coghill’s General Store during their normal business hours.

GVEA appreciates your cooperation and understanding during these challenging times. We will continue to post updates as needed via these platforms:

GVEA is closely monitoring the rapidly evolving issues and recommendations related to COVID-19. We are following the guidelines of the Centers for Disease Control (CDC), along with local and state directives, to help prevent the spread of the virus in the Interior. For the latest updates on the Coronavirus, visit the Centers for Disease Control at www.cdc.gov.

Ready. Set. Snow!

TGIF! Plans this weekend?
We have suggestions. With warm temperatures and up to 10 inches of snow (YAY!) in the forecast, we want to make sure you’re prepared for possible outages. Trees are heavy with snow and leaning towards power lines – more snow will increase the likelihood of outages from trees in power lines.
So, let’s get prepared for ALL the snow. It’s as easy as 1, 2, 3.
  1. PREPARE: Do you have an outage kit? The extensive Emergency Outage Kit is a great resource.
  2. CONNECT: Do we have your current contact information? When you call (907) 452-1151 and report an outage, the system matches your phone number with your address. Because the system is automated we can handle 100s of calls per minute and using the information from callers we can determine the size of the outage and narrow down the location of the disruption.

      1. Pro tip: connect with us and update your current contact information here.
  3. BE INFORMED: When an outage is reported, we immediately post at https://outage.gvea.com/. This map notes the location of outages, the number of members who are affected and when crews are assigned to respond.
Now that you’re ready, relax and enjoy the warm temperatures and snow.
Oh, wait! Your power goes out, and as soon as this happens you’d like to know for how long. We understand! The #1 question we hear is, “How long will my power be out?” We get it, but unfortunately a number of factors contribute to outages and restoring power. When your power goes out, crews are immediately dispatched to troubleshoot and repair outages. They safely work to restore power as quickly as possible, but it takes time.
Now we’re ready for the weekend!

GVEA Lobby Access Restricted

Due to the increase in COVID-19 cases in the Interior, GVEA lobby access is restricted.

As a precautionary measure for the safety of our employees, members and the communities we serve, GVEA is restricting lobby access. Only one member will be admitted to the GVEA lobby at a time, on a first-come, first-serve basis.

GVEA remains committed to our members and all services are available.

  • Fairbanks’ Member Services Building: Hours of operation: 9am to 5pm, Mon-Fri.
    • Note:  Member Services, Billing, Credit and Capital Credits Sections are located in this building.
  • Delta Junction Office: Hours of operation: 8:30am to 4:30pm, Mon-Fri. Closed from 10:30am to noon, Mon-Fri.
  • Nenana Office: Hours of operation: 8:30am to 4:30pm, Mon-Fri.

As a reminder, there are a number of electronic/no-contact options to conduct GVEA business:

  • Payment drop boxes are available in Fairbanks, Delta Junction and Nenana
  • Interactive Voice Recognition (IVR) Phone System, call 907-452-1151
  • GVEA’s Mobile App
  • GVEA’s Member Portal (look for the yellow “My Account” button in the upper right-hand corner at gvea.com)
  • Bill Payment Kiosks in Delta Junction, Fairbanks, Healy and Nenana
  • Via Phone at 907-452-1151
  • To learn more about these options, visit:  http://www.gvea.com/rates/payments

Your cooperation and understanding is appreciated during these challenging times. GVEA continues to closely monitoring issues and recommendations related to COVID-19. GVEA is following the guidelines of the Centers for Disease Control (CDC), along with local and state directives, to help prevent the spread of the virus in Alaska. For the latest updates on the Coronavirus, visit the Centers for Disease Control at www.cdc.gov.

GVEA Fairbanks Lobby Closed, Access to Lobbies in Delta and Nenana Remain Restricted

Due to the increase in COVID-19 cases in the Interior, the Fairbanks lobby is closed and access to Delta and Nenana lobbies is restricted.

As a precautionary measure for the safety of our employees, members and the communities we serve, GVEA has closed the Fairbanks lobby and access to the Delta and Nenana lobbies continues to be restricted. If you visit the Delta or Nenana offices, only one member will be admitted to the lobby at a time, on a first-come, first-serve basis.

GVEA remains committed to our members and all services are available.

  • Fairbanks’ Member Services Building: Hours of operation: 8am to 5pm, Mon-Fri.

    • Note:  Member Services, Billing, Credit and Capital Credits Sections are located in this building.
  • Delta Junction Office: Hours of operation: 8:30am to 4:30pm, Mon-Fri. Closed from 10:30am to noon, Mon-Fri.
  • Nenana Office: Hours of operation: 8:30am to 4:30pm, Mon-Fri.

As a reminder, there are a number of electronic/no-contact options to conduct GVEA business:

  • Payment drop boxes are available in Fairbanks, Delta Junction and Nenana
  • Interactive Voice Recognition (IVR) Phone System, call 907-452-1151
  • GVEA’s Mobile App
  • GVEA’s Member Portal (look for the yellow “My Account” button in the upper right-hand corner at gvea.com)
  • Bill Payment Kiosks in Delta Junction, Fairbanks, Healy and Nenana
  • Via Phone at 907-452-1151
  • To learn more about these options, visit:  http://www.gvea.com/rates/payments

Your cooperation and understanding is appreciated during these challenging times. GVEA continues to closely monitor issues and recommendations related to COVID-19. GVEA is following the guidelines of the Centers for Disease Control (CDC), along with local and state directives, to help prevent the spread of the virus in Alaska. For the latest updates on the Coronavirus, visit the Centers for Disease Control at www.cdc.gov.

Effective November 16, GVEA will resume normal fees and disconnection procedures for members in past due/delinquent status.

This pandemic has hit all of us, and some of you may have been unable to pay for your electric service. Starting in March, GVEA voluntarily suspended disconnections of electric service for residential members and the assessment of late fees for nonpayment of bills.

GVEA has held off as long as possible before resuming disconnections due to nonpayment.

Effective November 16, GVEA will resume normal fees and disconnection procedures for members in past due/delinquent status.

There are resources available to you to prevent disconnection. We urge members who are unable to make payments on their account due to COVID-19 to visit www.gvea.com/resources/covid-19.

Under Alaska law, members are still responsible for making payments on their electric account, if able, during the pandemic. If you are behind on your bills and have not completed the hardship statement and entered into a deferred payment agreement, your electric service will be affected.

Disconnection is the last thing GVEA wants to happen. Go online or give us a call.

Let’s all work together to keep the lights on.

To avoid being disconnected:
Visit www.gvea.com/resources/covid-19 and:

  1. Sign a sworn hardship statement saying you are unable to pay your electric bill due to financial hardship attributed to COVID-19;

AND

  1. Enter into a deferred payment plan with GVEA.

Or contact GVEA’s Member Services Department, Monday through Friday, 8 a.m. – 5 p.m., by calling (907) 452-1151.