This map is intended to be an informational resource only. Outage map icons represent the general vicinity of a known outage. Click on the icon to reveal additional details. For security purposes, a limit has been set on the zooming feature.
Update Contact Info
The “Account Maintenance Form” allows you to electronically update the contact information associated with your account. Up-to-date contact information benefits both you and GVEA. For example, should you ever need to report a power outage, our phone system will identify your account by the phone number you use to call in. This will expedite the outage report being filed. Additionally, when you file an outage report, you’ll have the option of choosing to receive an automated call-back to confirm your power has been restored.
Other ways to update your phone number:
- Call our automated phone system any time (452-1151 or 1-800-770-4832) and select Option 2, then Option 3 to update your phone number(s). Be sure to have your account number(s) available. If needed, Member Service Reps are available Monday-Friday, 8am-5pm.
- Stop by one of our three Member Service locations (Fairbanks, Delta Junction, Nenana) to speak with a representative.
If your lights go out…
- Check with your neighbors to see if they have electricity.
- Check your fuses or circuit breakers, and reset your main breaker located at the meter. Keep extra fuses on hand.
- Call GVEA at 907-452-1151 to report an outage.
- Turn on your porch light – it’s a means of communicating to our crews that your power has been restored.
- Turn off and unplug sensitive equipment, such televisions and gaming consoles. Equipment with motors, such as refrigerators and furnaces, should also be turned off. Once the power has been restored and has stabilized, you may safely turn on power to these items. Remember, it’s your responsibility to protect your sensitive equipment by installing surge protectors and uninterruptible power sources where required.
We strive to provide uninterrupted electric service, and we are proud of our reliability record. However, uncontrollable situations, such as damaged lines or broken equipment due to weather, vandalism or even vehicle accidents, can result in power failures. Whatever the cause, we know it is inconvenient for our members and try our best to get the power back on in a timely manner.