Are you planning to build, install, upgrade or relocate a service? Do you need power poles or lines?  Please visit our New Construction page for additional information.

Start New Service / Become a Member

Ready to get started? Gather the following information and then fill out the appropriate forms.

  • Valid Identification (i.e., driver’s license, passport, military)moving box
  • Your Social Security Number or Tax ID
  • Your date of birth
  • Physical address or meter number

Individual

Please complete a Residential Application for Connect and contact Member Services at 907-452-1151. If you would like to have a joint member on your account please fill out a Request for Joint Membership form.

* GVEA will run a soft credit check to help determine if a security deposit is required for a new member or any member who has not had electric service with GVEA within the last two years. Please see GVEA’s Deposit and Fees page for additional information.

Businesses

In addition to completing a Business Membership Application, you will also need to complete and provide the following items:

* A minimum security deposit will be assessed at the time a new account is created. This requirement can be waived, if you can provide a letter of credit from your previous electric utility company in which you had a minimum of 12 months of service history within the last two years.

Stop Service (Disconnects)

Individual

Individuals who wish to stop receiving electric service must complete a Disconnect Request form and contact a Member Service Representative at 907-452-1151. Please note that only an authorized member on the account may request to disconnect service.

You will need to provide the following information:

  • Physical address or meter number
  • Date of disconnect (must be future business day)
  • New mailing address

Businesses

Businesses who wish to stop receiving electric service must complete a Disconnect Request form and contact a Member Service Representative at 907-452-1151. Please note that only an authorized business designee on the account may request to disconnect service.

You will need to provide the following information:

  • Physical address or meter number
  • Date of disconnect (must be future business day)
  • New mailing address.

Are you a Landlord or Property Manager?

A landlord/property manager wishing to have their electric service put back into their name once a tenant schedules a disconnect will need to fill out an Automatic Continuance of Electric Service Between Tenants, commonly referred to as a Between Tenant Agreement (BTA). This will ensure no interruption of service between tenants and no connect fees.

If a tenant falls delinquent, the active BTA holder will receive an “Option to Subscribe for Service” notice. If the landlord/property manager does not subscribe or no payment is made prior to the date declared in the Notice, electric service will be disconnected.

A landlord/property manager can cancel a BTA at any time by completing a Between Tenant Agreement Cancellation form.

Charges and Fees

The following list represents some of the most common fees and charges, which have been approved by the Regulatory Commission of Alaska (RCA) and became effective May 1, 2007. Please contact any of GVEA’s offices for a complete listing.

CONNECT CHARGES

  • Scheduled (all zones):  $20

Zone 1:

  • Same Day (prior to 3:30pm):  $45
  • Same Day (after 3:30pm):  $160

Please contact our Member Services Dept. for a quote, as each location may vary.

RECONNECT CHARGES

  • Scheduled (all zones): $51

Zone 1:

  • Same Day (prior to 3:30pm):  $91
  • Same Day (after 3:30pm):  $284

Please contact our Member Services Dept. for a quote, as each location may vary.

ZONE SCHEDULE

  • Zone 1:  All areas within 25 miles from any GVEA Member Services office.
    • Service is scheduled for the next business day, provided the order was received by 5:00pm the previous business day.
  • Zone 2:  Locations that are 25 to 50 miles from any GVEA Member Services office.
    • Service is scheduled for Mondays and Thursdays, provided the order is recieved by 5:00pm the previous business day.
  • Zone 3:  Any location that’s more than 50 miles from any GVEA Member Services office.
    • Service is scheduled within five (5) business days that an order is received.

NOTICE DELIVERY / COLLECTION FEE

  • First Notice:  $5
  • Second Notice:  $32

LATE PAYMENT FEE – Residential and small general service (GS1)

  • Greater of $2 or 10.5% per annum

DISHONORED PAYMENT

  • Check:  $28
  • Debit / Credit Card:  $5