Golden Valley Electric Association (GVEA) is working to implement a new member management system that will go into effect January 2023.
Exciting changes are coming that will benefit your member experience.
These are big changes, but they will make it easier for members to access and update their account information and allow GVEA to be even more responsive to member needs. We will continue to share more about this new system before it’s rolled out in January, so look for announcements, instructions and news in all the normal places: Facebook, Ruralite Magazine, our website and bill inserts. Members who may be affected by changes to billing dates or other adjustments should expect to receive additional communication.
MyGVEA is Coming Soon!
Life is fast, and it can be hectic, but paying your bill doesn’t have to be complicated. With our MyGVEA web and mobile app, it won’t be. We want to give you some valuable information that will help you prepare for the launch of MyGVEA.
What is MyGVEA and What’s In It For You?
You may have heard that MyGVEA, our innovative tool for account management, is coming but what can it do for you? MyGVEA can help you take control of your account like never before.
MyGVEA has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, report an issue or start an inquiry and get the latest news from Golden Valley Electric.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from previous months.
Making payments through MyGVEA is fast and easy. The first time you make a payment through the web or your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will be even easier.
You’ll also be able to see important notices with MyGVEA. You’ll be able to select how you want to be notified about your bill, including email and text messaging.
Reporting a service issue is a snap with the MyGVEA mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us with any questions you may have.
What Do You Need to Register for MyGVEA?
You will need an email address and your account number. Your account number will remain the same, you can find it on your bill. If you previously used GVEA’s eBill, please use the same primary email address to register.
You cannot register until the January 9, 2023 launch date.
Attention: Auto Pay Members!
Beginning January 9, 2023, you will be able to re-register for Auto Pay in our new MyGVEA payment system!
Auto Pay Re-Registration
On January 9, 2023 we are switching to a new payment system.
If you are currently signed up for Auto Pay with a credit or debit card, this will affect your account. We have provided some dates and important information on this page for you to easily re-register for Auto Pay in our new system.
Web & Mobile Instructions
After we launch, we will have instructions on how to register your account and re-activate your Auto Pay settings.
You will find the instructions on our MyGVEA support page.
Important Information & Dates
We’re excited about the upgrade coming your way soon. On January 9, 2023, we’ll be launching our new MyGVEA app and customer information system. While this new system comes with a lot of great new features, the process of switching will create a few key dates you should know about:
December 30, 2022
This is the last date to make payments via cash, check and credit/debit in GVEA’s lobbies and at kiosks before the launch of the new system on January 9, 2023.
The GVEA Member Portal will be offline permanently after this date. This will affect any customers that use our current online payment solution for payments, auto-pay and paperless billing. For those using these features, you can download the new app and/or set up your account on the new MyGVEA platform beginning January 9, 2023.
December 31, 2022 to January 8, 2023
Cash, check and credit/debit payments won’t be able to be made in our Member Services lobbies or at any kiosk locations, but you can still mail your payment or drop it in the night drop box at the Fairbanks and Delta Junction offices. Payments will not post to your account until the new system is in place. Because of this transition, there will be no late charges during this time.
January 9, 2023: Launch Day!
Visit our MyGVEA splash page. You’ll find important links and instructions on how to register and manage your new online account through the web portal or mobile app.
Due dates on your bill may change starting with your January bill. Please keep an eye on your next billing statement to see when your bill is due. All members will need to re-register their accounts in order to use the new online system.
When we launch MyGVEA on January 9, 2023, you will be able to manage your account like never before! View and pay bills anywhere at any time. Manage your account settings and communicate with us when you have a question. We want to make sure you had a handy launch day checklist to help you take full advantage of what MyGVEA has to offer from day one.
What you will need for Registration:
- An email address (if you previously used GVEA’s eBill, please use the same primary email address.)
- Your account number. Your account number will remain the same and can be found on your latest bill.
Register your account in MyGVEA:
First you will need to register your account in our new MyGVEA system.
- Mobile App: Click the “Don’t have an account? Register now” link on the app’s login page.
- Web: Visit the MyGVEA support page and click on the “Register” button.
Download the MyGVEA App:
Follow these instructions if you would like to use MyGVEA on your mobile device.
- Open up the Apple or Google Play app store (depending on your device).
- Search for “Golden Valley Electric Association” in the app store and install the app on your device.
- You can find instructions on our MyGVEA support site.
Auto Pay re-registration (if currently enrolled):
If you currently use our Auto Pay program with a debit/credit card or bank draft, you will need to re-enroll.
- Web: Click on the “Billing & Payments” link.
- App: Click on the “Bill & Pay” button.
- Click on the “Auto Pay Program” link.
- If you use your bank’s payment service to schedule payments, you will need to verify your GVEA account number to ensure payments are routed properly.
Set up Notifications:
If you would like an additional person on your account to receive notifications from MyGVEA, or if the primary account holder would like to adjust notification settings for email or SMS text messaging, follow these instructions:
- Under the Notifications menu, click “Manage Contacts” to add email and/or text numbers.
- Enter verification code to activate.
- Click on “Manage Notifications” to set up which email and/or SMS alerts you’d like to receive using the contact info you entered.
Consider trying Paperless Billing:
Save time and get your bills instantly through MyGVEA.
- You can activate paperless billing during your account registration.
- Mobile App: Select “More” then “Settings” then “Paperless Billing” to adjust your paperless billing settings.
- Web: Under the “My Profile” menu, click on “Update my Paperless Settings” sub-menu.
Note: if you are currently signed up for paperless statements, you will continue to receive them at the primary email address listed on your eBill account. Re-registration of your account is still necessary, should you choose to utilize the new web and/or mobile app.
You cannot register until the January 9, 2023 launch date.
Need Assistance? We Are Here to Help!
If you have any questions or issues with the registration process, you can contact us by emailing us or calling (907) 452-1151. Please be aware that there may be longer than usual hold times during this transition. We recommend visiting GVEA’s Facebook or the MyGVEA support page to answer your questions before calling for assistance. We will also have instructions, announcements, and answers to frequently asked questions on the MyGVEA support page.